Does my reward come with a digital download?
Yes, all rewards come with the digital download of the acoustic mini album. All rewards except the £5 pledge also come with the digital download of the demos and Stuck On Repeat edit/ remix.
Last updated: September 13, 2019 16:55
How do I add additional products?
You should be able to adjust your pledge to another by viewing the project page and choosing ‘Manage my pledge’. If there is an additional item you want not available in a reward don’t worry, there will be a way to add items once the campaign has ended as long as stock is available!
Last updated: September 16, 2019 09:58
Can I have a signed CD instead of Vinyl with Meet and Greet?
Yes! Sorry we didn’t add this at the time but if you send us a message its no problem for us to amend.
Last updated: September 16, 2019 10:06
Can I have a signed CD?
If you select the Vinyl and CD package both will be signed. The current CD only option is not signed. If you send us a message we may be able to get it signed but can’t promise until we have confirmed the distribution process!
Last updated: September 16, 2019 10:08
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.